Ron Dorff, of Woodland Hills, Los Angeles, first contacted the telecommunications giant after seeing his monthly phone bill rocket from $51 to $8,596.57.
Dorff, who lives off his $1,530 Social Security checks, explained that he used his phone line for his low-speed AOL dial-up subscription – and insists he could never have used the internet enough to warrant receiving such a huge bill.
It says the company explained that Dorff’s modem, for some reason, had been dialing a long-distance number when it was accessing AOL for long spells, prompting huge charges.
The spokeswoman said this issue had been resolved. But when asked to explain why the sky-high fees had not been spotted and resolved earlier, she is reported as saying: ‘This is a rare occurrence, and we address it on an individual basis.’
Read more: http://www.dailymail.co.uk/news/article-3060973/83-year-old-LA-man-Social-Security-charged-24-000-T-using-dial-internet-faulty-modem.html#ixzz3YokdjJ00
Follow us: @MailOnline on Twitter | DailyMail on Facebook
Social Security beneficiary can’t pay his bills
Living off Social Security is hard, but try paying $24,000 for internet PLUS finding affordable Medigap coverage.
We can help.
Did you know Medicare supplement plan F will soon be banned?
We helped J. B. of Dallas, Georgia, turning age 65 female, find Medigap plan F for $115 per month.
How much can you save?
Shop and compare now. Your information is never sold.
#SocialSecurity #MedicareSupplementPlanF #GAMedigapQuotes #TurningAge65
